![]() We tend to focus on evidence that confirms our beliefs and gloss over information that contradicts them, and we read too much into our personal experience, which inevitably involves a small sample of incidents. A third filter is our own limited reasoning abilities. Another is our circle of advisers, who may censor the information they share with us. ![]() One filter is the business environment, which focuses on outcomes rather than the processes that lead to them and celebrates successes while ignoring failures, thus making it hard for us to learn from mistakes. The problem is that we view the past through filters that distort reality. ![]() It seems like a reasonable approach, but it could be a mistake. We interpret the past-what we’ve experienced and what we’ve been told-to chart a course for the future. ![]()
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